Returns & Exchanges
RETURN POLICY
At Luli Bebé, we proudly stand behind the quality of all our products. We’re confident that the quality of our merchandise will meet, if not exceed, your expectations.
If for any reason you are not satisfied with your purchase you may contact our customer service team within 30 days of your purchase to request a return or exchange at support@lulibebe.com
In order to be eligible for a return your order must meet the following qualifications:
Please make sure to include the following information when you email our customer service team:
If 30 days have passed since the delivery of your purchase or your item has been used, unfortunately we cannot offer you a refund or exchange. We reserve the right to deny any items that do not meet our policy requirements. If the item is used, we will reject the request for a return/refund.
MANUFACTURER DEFECTS + COSMETIC FLAWS
If your order possesses any defects or cosmetic flaws, please contact Luli Bebé within 10 days of receiving your order so that we can begin the process of replacement. Please note that in order to provide a replacement for a defective item or product with quality issues, the merchandise in question must be in unused condition with the tags attached to be eligible for return.
Requests for replacements of used merchandise will be denied. Any orders being returned for replacement due to defect or cosmetic flaw must be initiated within 30 days of the delivery date in order to be eligible. Requests for replacements received past this point will be denied.
RETURN PROCEDURES
In the event that your purchase does not exceed your expectations, please email our customer service team for support and assistance within 30 days of purchase at support@lulibebe.com for a return authorization.
CANADA RETURN POLICY
Canada orders are eligible for return/refund up to 30 days from purchase. Canada orders are not eligible for exchange. All Canadian return requests must first be authorized by our customer service team. Customers are responsible for return shipping.
All Canadian returns must first be authorized by our customer service team. Please contact us at support@lulibebe.com to request a return authorization.
INTERNATIONAL RETURN POLICY
INTERNATIONAL ORDERS ARE FINAL SALE. NO RETURNS ACCEPTED.
Purchases made outside of the United States and Canada are final and not eligible for a return or exchange.
If your product has a defect or you received something different than you ordered, please contact our customer service team for assistance by sending an email to support@lulibebe.com
REFUNDS
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-15 days.
EXCHANGES
If you have changed your mind on the product color, style, size, or variety, you ordered, you will need to purchase the new item(s) you want to guarantee availability. After you have a new order #, you may contact our customer service team to initiate a return of any unused items within the 30-day purchase period.
Customers are responsible for return shipping.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first run through the list of troubleshoots.
1 Check your bank account.
2 Contact your credit card company, as it may take some time for your refund to officially be posted.
3 Contact your bank. Often times there is a processing period before the refund will be posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@lulibebe.com
SALE ITEMS
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.